Cancellation & Refund Policy
Cancellation & Refund Policy for Unicore Infobiz Pvt. Ltd.
At Unicore Infobiz Pvt. Ltd., we strive to provide the best products and services to our valued customers. We understand that circumstances may arise where you may need to cancel an order or request a refund. We have formulated this Cancellation & Refund Policy to ensure a transparent and seamless process for our customers.
Cancellation Policy:
Order Cancellation: Customers can request an order cancellation within 24 hours of placing the order. To initiate the cancellation process, you can contact our customer support team through email or phone. Once the request is received and verified, we will process the cancellation and initiate the refund (if applicable) as per our refund policy.
Service Subscription Cancellation: For service subscriptions, customers can request cancellation by sending an email to our customer support team at least 7 days before the renewal date. The service will remain active until the end of the current billing cycle, and no further charges will be applied.
Refund Policy:
Eligibility for Refund:
Product Orders: Refunds are applicable for product orders that have been cancelled within 24 hours of purchase and meet the eligibility criteria specified in this policy.
Service Subscriptions: Refunds for service subscriptions are eligible within the first 7 days of the initial subscription date.
Non-Refundable Items:
Domain Registration Fees: Domain registration fees are non-refundable, as they are paid to domain registrars and cannot be reclaimed once registered.
Third-Party Services: Charges for third-party services, such as SSL certificates, licenses, or additional software, are non-refundable.
Refund Processing:
Product Orders: Once the order is cancelled within the specified timeframe and meets the eligibility criteria, the refund will be initiated within 7 to 10 business days. The refund will be processed using the same payment method used for the purchase.
Service Subscriptions: For service subscription cancellations within the eligible timeframe, the refund will be processed within 7 to 10 business days.
Pro-rated Refunds:
Service Subscriptions: If a service subscription is cancelled within the eligible refund period, the refund amount will be pro-rated based on the remaining days of the subscription.
Disputed Charges: If you believe there is an error or unauthorized charge on your billing statement, please contact our customer support team immediately for resolution.
Communication: All refund requests and cancellation inquiries should be made through email to our customer support team at [ support@unicorepro.com ]. Please include relevant order or subscription details for faster processing.
Email: support@unicorepro.com
Phone: 02249 641764 (for customers within India)